FAQs

Do you ship internationally?
Yes! We offer international shipping to most countries worldwide.

How long does shipping take?
Orders typically arrive within 4 to 7 business days after processing. Delivery times may vary depending on your location.

How can I track my order?
Once your order has been shipped, we will send you a tracking number via email so you can monitor its progress.

What are the shipping costs?
Shipping costs vary based on your location and the product ordered. The exact shipping fee will be calculated at checkout.

Do I have to pay customs fees?
Depending on your country’s import regulations, customs fees or duties may apply. Customers are responsible for any additional charges upon delivery.

Do your e-bikes and scooters come with a warranty?
Yes, all our e-bikes and scooters come with a manufacturer’s warranty. The warranty period and coverage details vary by product. Please check the product page or contact us for more information.

What should I do if my product arrives damaged?
If your product arrives damaged or defective, please contact us immediately at store@voltsolarpanels.com with your order details and photos of the issue.

Can I return or exchange my order?
We accept returns and exchanges within a specified period if the product is unused and in its original packaging. Please refer to our return policy for more details.

How can I contact customer support?
You can reach us at store@voltsolarpanels.com for any questions or concerns regarding your order.